Is quicker the better way when it comes to jewellery repair?

Same-day or overnight delivery guaranteed.  That is Amazon’s key to success.  Consumers love instantaneous gratification.  I know I do.  I can be anywhere, order something online and have it sent to me the following day.

So it really doesn’t surprise me when I get inquiries requesting jewellery repairs done on the spot while waiting.  Once again, clients want instantaneous gratification.  In this case, it is not practical.  Let’s go back one step.  A potential fiancee has purchased a custom made ring for his hope to be a bride but it is a bit too small or a favorite piece of jewellery has been inherited and it needs tip work.  When you have such meaningful heirlooms, isn’t the best job possible more important than being expeditious?  If you had to wait an extra week or two for a top-notch job, as opposed to waiting half an hour for novice workmanship, which would you prefer?  Once you have decided to leave your precious gems, a repair bag with the necessary information will be reported, logged into our data system and a photo of your trinket with the instructions will be taken.

Alright, so now you have been reassured that it is ideal to have the best possible job done.  Now you are being told the job is not being done on the premises.  More caution bells are ringing in your head.  How do your precious baubles get from point A to point B?  There are two possible scenarios.  Either personally or by courier.  Ringleader Fine Jewellers only considers one option.  We personally deliver, consult with the finest experts in the trade and pick up our repairs when they are completed.  Our suppliers also have a logging and tracking system.

Another query from inquiring minds is that seems like a lot of extra work when you could just hire a tradesperson to work in your shop?  One might think so except for the fact that jewellery is an extremely specialized field.  For instance, in creating a diamond ring the following experts would be involved:  If complicated, a CAD designer would design the ring.  It would then go to a casting house to cast, produce the piece of jewellery.  A goldsmith would then clean up and polish it before sending it to a diamond setter for installing the diamond.  If a message is inserted in the ring, an engraver would do this at the end.

Ringleader Fine Jewellers has been specializing in custom-designed jewellery and repairs with over tens of thousands successfully completed for twenty years.   We are a local, independent, family-run business looking forward to assisting you in your next milestone or celebration.  So now you understand that in the jewellery industry, quicker isn’t always better.

Can you trust your Jeweller

Blog Pic Roby Phil 1 124x150 Can you trust your Jeweller

Phil and I have combined work experience in the jewellery business of over 50 years. Wow, how time flies, but I did say combined.  We feel like we have seen and met a gamut of people and experiences.  When a new client comes into our store and  asks “how do I know I can trust you”?, I have given up trying to plead our case of why one should leave their most precious pieces in our care.  I can only give a synopsis of our history and let the individual make their own conclusion.  It really doesn’t even matter what I say.  I tell people the bottom line is all about trust.  And if you don’t get a good feeling from us, then don’t leave your most treasured jewels in our care.

Buying fine jewellery is unique, just like the gemstones that compose each piece.  Comparing two diamonds is difficult since each one is rare and has its own particular composition.  Also, fine jewellery, like many industries, has a list of lingo, that may be overwhelming to some.  Generally, people shop jewellery stores  when marking a milestone occasion.  In today’s society, with so much information at our fingertips, one should feel confident with their jeweller.  So how do you know if you can trust your jeweller?

  1. Just as you would with any major purchase, word of mouth is the best.  Ask your friends, family, co-workers and neighbors who they recommend.  If buying something special, you may want to stay away from the internet.  Diamonds and fine gems need to be seen.  The average person can not be expected to understand what it takes years of training for a knowledgeable person in the industry to learn.  However, google is ideal for checking out potential companies.  It provides feedback and gives insight into the stores strengths.  For instance, do you want something custom or ready made?  Do they have a gemologist on site?  A good website will also show all the services available and how long the company has been in business.
  2. If you are interested in a custom work, a CAD, computer-aided design should be available.
  3. A reputable jeweller should  have a selection of stones to choose from, and the knowledge to answer all of your questions and concerns.  Taking the time to explain  the 4C’s will aid in making a informed selection.
  4. Make sure the time frame is a fair  for both you and the jeweller.  A classic solitaire should have a fairly quick turnover time, a week or two at the most if the mount needs to be cast.  But something more unique in nature, which includes a CAD is more labour and time sensitive, so keep that in mind.  Remember you want a good job, not a fast one.

    I must state, that I know many jewellers in the industry and believe, for the most part that they are a good bunch.  Is it an old wives tale, that someone took a ring into a store and the jeweller changed the diamond?  Or did it happen in smalltown USA?  Regardless, I have not heard that happening in our country.  Jewellers want to sell their goods, not steal someone elses’ and have a reputation to maintain.  We know that word of mouth is key, and Ringleader Fine Jewellers prides itself on exceptional customer service while producing custom pieces for ectastic clients.

    Robyn & Phil

 

 

Shopping at Ringleader is a Win-Win

At Ringleader Jewellers, we pride ourselves in presenting the best possible service to our community. We have been in the Durham Region for over 30 years and over this time, we’ve met people from all over the community who we are proud to call our regular customers. They trust us to handle their precious jewellery, quote them honest and unbeatable prices as well as to create their custom jewellery with their exact vision in mind.

While there are many large, popular jewellery chains that treat you like a number, Ringleader Jewellers treats you like family. We love to hear where your from, what you do and the story behind your jewellery, because we really care. It’s hard to find genuine service and at Ringleader, we provide you with just that!

Besides providing exceptional quality and great service, there are other reasons to choose Ringleader as your local jewellery store such as investing in your community, keeping it diverse and allowing us to keep doing what we do best: providing you with quality, fine jewellery.

Come check us out on October 22nd for some exclusive deals with Shop The Neighbourhood, a community-wide initiative to support local shops and businesses.

Plaza Stores 247x300 Shopping at Ringleader is a Win Win

Challenges of buying a diamond

 

Phil Pancer Challenges of buying a diamond

Before getting into the jewellery business in 1986, Phil worked in the photography business.   Both industries require a sharp, keen eye for detail.  It takes many hours of practical experience, studying and doing lab tests to graduate and become a certified diamond appraiser.  It is quite an accomplishment to hang that degree on the wall.

Since earning his degree in the 1980’s, two major predicaments have happened.  The initial occurence began roughly in the late 1990’s.  Diamonds began to be graded one full grade higher than they actually were.  For instance, what was once graded as a S.I. stone, now became a V.S. stone.  Put in a predicament, Phil seemed uncertain how to grade diamonds.  But he graded them the way he was taught, and I’m sure lost some business along the way, since a client could get a better stone for the same price.  it was very confusing for the client, trying to explain the “new normal”.  Finally, while at a jewellery show, Phil confronted the G.I.A., Gemmological Iinstitute of America, and asked about the obvious disccrepancy.  The answer was that they wanted to sell diamonds.  Alright, we get it.  Diamonds became marketed one grade higher.  Check.

Now fast forward twenty years to the present.  The internet has educated consumers and even made some “experts” in gem identification.  But buyer beware.  Though appraisals are an independent opinion, there is no advisory board.  Acceptable practice is for diamonds to vary within one grade.  One retailer, south of the border, was sued for selling overgraded diamonds.  But the big question is who is ultimately responsible for this costly error?  The manufacturers, dealers, retailers or grading lab?  If these people put in the time and effort to earn there degrees, then this would not happen.  Also, beware  of diamonds packed in previously printed parcel papers, and diamonds that are labelled as “ungraded”.  How would you know?  Find a jeweller you feel comfortable with and trust.  Ask what credentials they have.  Request a loupe and ask where the inclusion is.

So today’s rant in summary is the following. When you are buying jewellery, and diamonds in particular, do your homework on the internet but go into an actual store.  Get a feel for the place and ask as many questions as you wish.  It might cost you a little bit more but you are paying for the retailers expertise and time.  If it too good to be true, it usually is.

Wedding Venues and Jewellery, the common link.

mens and womens wedding ring sets 150x150 Wedding Venues and Jewellery, the common link.Catching up with friends is wonderful and last night was one such opportunity.  We had a meeting yesterday regarding making bracelets for a brides wedding party.  She wants each one to be meaningful to each bridesmaid.  In other words, she would like to customize each one to fit their own unique personality.  The mother of the bride, Cheryl, our friend  heads up the event department and Herongate Barn on Altona Road in Whitevale.  Once business was looked after with her daughter, like the females we are, we started chatting about business.  Evidently, we have many similarities.  Herongate Barn is a family run business dedicated to pleasing their customers, going above and beyond what is required, simply because they know it is their name on the line.  And great service is rewarded with tremendous advertising, via word of mouth.  Herongate Barn is an ideal place for any type of event because you start with a blank canvas, renting a tent, and can do anything you wish.  One is only limited by their imagination.  Weddings are a fairly new addition to the Barn, but it seems to be growing at a brisk rate due to their attention to detail and surpassing all of their obligations.  Customize and service, two important aspects, also of Ringleader Fine Jewellers business moto.  We also understand that like our bride, every personality is unique and most people do not want a mass produced piece of jewellery.  Time, effort, thought and individuality all play a part in creating a unique piece of sparkle for our consumer.  Since we spend a great deal of time constructing these one of a kind items, we tend to develop a rapport and friendship with our clients.  Just this week, someone new came into the store and told us the reason she came in was because our website states that no one will leave our store unhappy,  She said she knew she was in good hands.  So next time you are in the market for creating some beautiful memories, either with a special event or a piece of jewellery that can last a lifetime, shop locally in Pickering.  Herongate Barn and Ringleader Fine Jewellers are both family run businesses dedicated to customizing and going beyond what is required.

Shop at home, shop by phone, concierge service.

 

present ring 150x150 Shop at home, shop by phone, concierge service.

 

June 30th, 2015, our first time driving to work with the new, hopefully temporary H.O.V. lanes enforced.  We were anticipating a higher volume of traffic and thinking we would have to take an alternate route, as if that would make a difference.  With the dreaded thought of traffic, chaos and congestion, now would also be the perfect time to launch our concierge service.  Ringleader Fine Jewellers is all about customer service and we like to make every shopping experience a pleasurable one, even if you cannot make it into our store.  Give us a call or email, tell us some pertinent information and we will make arrangements to have it delivered, either personally or with a service.  It’s that easy.  Now let’s just hope we have an easy drive home.

Customer service or the lack of?

Recently, my wife and I did some home improvement shopping at several different warehouse style showrooms that carry various types of tile. Some of these place were just stunning with beautiful reception areas and some were just very industrial looking. All of them however, did have a front reception/customer service counter. Of the dozen places we visited, I can count on less than three fingers how many people actually even greeted us by saying “hello” when we walked in to there establishments. All had their heads buried in paperwork or the sand for all I know and it just felt very cold. It got to a point where I was addressing my wife as Casper, if you know what I mean! What does it take to JUST SAY HELLO!! You could say, “I’m just tied up for a moment and myself or someone will be with you shortly”. Is that so hard! Even if they’re pretending to be on the phone, they could excuse themselves and do the same….some will be with you in a moment.

It wasn’t until we discovered quite by accident, a smaller, family run tile and granite distributor in Midtown Toronto, and I don’t mind giving out their name because they were so helpful, Ceramic Tile World at 25 Bermondsey Unit B Toronto ON 416-752-4446. I don’t recall by name who looked after us, but anyone of this incredibly nice and knowledgeable family will do whatever it takes to make you happy. That’s exactly our philosophy as well. Greet everyone who walks into your store and don’t let them leave unhappy. Granted, Jewellery is a bit like tile….it’s a disposable income business. If you think about it, we could get by without seriously buying jewellery or crazy ceramic glass tiles, but people still, thankfully, like these type of articles, and we have to appease all peoples tastes and budgets.

Try being personable to your potential customers and you might have lifelong business relationships and trust me, if you’re nice to them, they’ll tell more people. There’s something to be said about word of mouth advertising. It’s a very powerful tool.

Be well and keep smiling!
Phil