Customer Service

Is quicker the better way when it comes to jewellery repair?

Same-day or overnight delivery guaranteed.  That is Amazon’s key to success.  Consumers love instantaneous gratification.  I know I do.  I can be anywhere, order something online and have it sent to me the following day. So it really doesn’t surprise me when I get inquiries requesting jewellery repairs done on the spot while waiting.  Once again, clients want instantaneous gratification. …

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Shopping at Ringleader is a Win-Win

At Ringleader Jewellers, we pride ourselves in presenting the best possible service to our community. We have been in the Durham Region for over 30 years and over this time, we’ve met people from all over the community who we are proud to call our regular customers. They trust us to handle their precious jewellery, quote them honest and unbeatable…

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Challenges of buying a diamond

  Before getting into the jewellery business in 1986, Phil worked in the photography business.   Both industries require a sharp, keen eye for detail.  It takes many hours of practical experience, studying and doing lab tests to graduate and become a certified diamond appraiser.  It is quite an accomplishment to hang that degree on the wall. Since earning his…

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Wedding Venues and Jewellery, the common link.

Catching up with friends is wonderful and last night was one such opportunity.  We had a meeting yesterday regarding making bracelets for a brides wedding party.  She wants each one to be meaningful to each bridesmaid.  In other words, she would like to customize each one to fit their own unique personality.  The mother of the bride, Cheryl, our friend…

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Shop at home, shop by phone, concierge service.

    June 30th, 2015, our first time driving to work with the new, hopefully temporary H.O.V. lanes enforced.  We were anticipating a higher volume of traffic and thinking we would have to take an alternate route, as if that would make a difference.  With the dreaded thought of traffic, chaos and congestion, now would also be the perfect time…

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Customer service or the lack of?

Recently, my wife and I did some home improvement shopping at several different warehouse style showrooms that carry various types of tile. Some of these place were just stunning with beautiful reception areas and some were just very industrial looking. All of them however, did have a front reception/customer service counter. Of the dozen places we visited, I can count…

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