Custom Work Policy
Because of the unique nature of special orders, Custom Made orders like Gemstones or Jewellery or Imitation stones which are designed or altered to your specifications or special needs and special orders made to orders items, a deposit of 50% of the anticipated total cost is required to being work.
When a decision is made to make the confirmed order, we have to pay for the time and labor of the master craftsmen and the raw materials on these items. The cost of changes in design or modifications once a piece has begun lies fully with the client and those costs are nonrefundable and will be added to the final cost of the piece. Damaged items worked on by another jeweller are not refundable for any reason.