Tag: Toronto

Challenges of buying a diamond

  Before getting into the jewellery business in 1986, Phil worked in the photography business.   Both industries require a sharp, keen eye for detail.  It takes many hours of practical experience, studying and doing lab tests to graduate and become a certified diamond appraiser.  It is quite an accomplishment to hang that degree on the wall. Since earning his…

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Customer service or the lack of?

Recently, my wife and I did some home improvement shopping at several different warehouse style showrooms that carry various types of tile. Some of these place were just stunning with beautiful reception areas and some were just very industrial looking. All of them however, did have a front reception/customer service counter. Of the dozen places we visited, I can count…

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